Terms and Conditions

Booking Deposit

A fully refundable deposit per person aged 18 years and above will be required at the time of booking. Booking deposits start from £25.00 to £60.00 depending on promotional voucher or offer. This is to ensure that you and your guests attend the session and will be fully refunded (unless you use it towards any extra images purchased on the day). Please allow 3-5 working days for the booking deposit to be refunded.

Appointments, Cancellation and Rescheduling

In accordance with the Distance Selling Act appointments can be cancelled providing you contact us within 14 days of making your booking and that the booked date is not more than 14 days ahead of the date of cancellation.

Under 18’s need to be accompanied by a parent or legal guardian for the duration of the session. Clients are expected to turn up 15 minutes prior to their appointment. All appointments are subject to availability.

Your booking deposit is not refundable if you or any participants do not complete the entire session as booked, which may include consultation, makeup, hairstyling, photography and viewing session. Clients who turn up 15 minutes after their appointment time may have to be rescheduled and bookings deposit forfeited.

Appointments can be rescheduled up to 48 hours before the appointment date.

If you do not show for your appointment without prior notice the deposit can be forfeited.

Third Party Bookings

Ella Studio (Part of EMBASSY STUDIO LTD) will not take any responsibility for any contractual agreements between a client and their supplier i.e. studio hire, model portfolio and events.

Any queries regarding such bookings need to be directed to the third party concerned.

Please note that we are not a recruitment/employment or modelling agency

Supply of Goods

All selected images that are fully paid can be taken away by clients on CD or by cloud transfer on the day. Please allow up to 2-3 weeks for canvases or prints orders. Because of the customised nature of our photographic products (prints and canvases) after the order has been placed, it cannot be cancelled.

Orders, Cancellation and Refunds

It is the client’s responsibility to ensure they read the terms and conditions stated on the order form and are happy with the images they select on the day during the viewing session. Please note there is no obligation to purchase any images.

Once the photographic products have been checked, collected and signed for at our studio, no returns will be accepted, nor will any refunds be processed by Ella Studio (Part of EMBASSY STUDIO LTD) .

In relation to faulty products and delivery of photographic products by post, any issues with photographic products, should be sent to us in writing within 14 days of receipt of the products, along with the faulty photographic products. Ella Studio (Part of EMBASSY STUDIO LTD) will rectify the problem and endeavour to supply the photographic product to the client as soon as possible. After the 14-day period no returns on photographic products will be accepted.

For copyright purposes no personal photography is allowed at the studio, use of digital camera, camera phones, video recorders or any photographic capture devices is strictly prohibited.

Ella Studio (Part of EMBASSY STUDIO LTD) has the right to amend, vary or cancel these terms and condition at any time. The terms and conditions give details of our service. If you have any queries or need clarification, please contact us and a member of staff will be happy to help you.

Data Protection & Image Use

We respect your privacy and intellectual property rights. All photographs taken during your session will not be used for advertising, marketing, or promotional purposes without your prior written consent